Estero Animal Hospital Policies
This is private web site
We do not collect or give out any information to third-party vendors or internet businesses.
No information will ever be disclosed to outside parties from us or our web site hosting company at www.evetsites.com.
It's that simple! We strictly adhere to this policy.
Estero Animal Hospital recognizes the importance of protecting the personal privacy of its clients, its patients, and those individuals who simply visit our site.
Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. We make a sincere attempt to see each client on time.
For your convenience, "drop-off" appointments are available. A "drop off' means you bring your pet at the time that works best for you, and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning, so our doctors can examine the patient in between appointments, or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis, and provide discharge instructions.
For the safety of all pets in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet while waiting in the lobby. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
If you need to make an appointment please click here or call us at 239-992-3883.
At Estero Animal Hospital we like to establish a relationship and get to know you and your loved one(s). As a hospital policy, boarding services are reserved for established patients only. We are always accepting new patients, and can usually accommodate your schedule with advanced notice. Please see the Pet Resort page for more information on our boarding facilities.
Prescription Refill Policy
Please note that in order for the hospital to refill any medications, there must exist a veterinarian/client/patient relationship. This is defined as a relationship where the veterinarian has assumed the responsibility for making medical judgments regarding the health of the animal and its need for medical treatment. The documented veterinarian/client/patient relationship is defined as a veterinarian’s record of a client’s animal, which documents that the veterinarian has seen the animal in a professional capacity within a period of 12 months or less. By law, we are unable to refill any medications if your pet has not been examined by one of our veterinarians within the last 12 months.
If you need to request a refill please click here or call us at 239-992-3883.
We require full payment at the time that services rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash and personal checks (with proper ID).
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash. If you need help getting your cat into a carrier, click here to watch a how-to video.